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Party Host

Job Title: Party Host

Reports to: Park Manager

Pay Status: Hourly, Plus Tips

Wage range: $20 per hour (an average of base pay + tips)

Supervisory Responsibilities: No

Schedule: Mostly evenings and weekends

Position Summary:

When you think customer service and big tips, restaurants come to mind, but what you may not realize is the trampoline park industry has huge earning potential. Get Air Trampoline Park is looking for first-rate party hosts to create lasting memories for our customers. If you know how to put together an event and love to connect with people this is the job for you. Party Hosts assist with checking in party guests, staging the party rooms and tables and attending to the overall satisfaction of party guests. Our Party Hosts have the unique opportunity to make a kid's special day memorable. Be the life of the party, and join our team of party hosts!

Job Responsibilities:

  • First and foremost is customer service
  • Ensure the guest feels important and welcome
  • Oversee all daily aspects of assigned birthday parties
  • Make sure all guests sign a waiver and familiarize themselves with the safety rules and safety video
  • Ensure guests are following the rules and staying safe
  • Help guests into their party areas and provide a tour of the facility and a description of what customers can expect during their party
  • Check in regularly with the party parents or point person to accommodate the group's needs and requests
  • Make the experience fun by running dodgeball games for party groups or engage with them in other activities at the trampoline park
  • Always be aware of the guest's satisfaction to deliver the perfect service experience
  • Keep parties running on time
  • Apply positive suggestive sales approach to upsell customers
  • Properly execute sales transactions and close out all parties
  • Set up and clean up parties
  • Keep park areas and party rooms clean
  • Assist the park manager with monitoring and completing party supply inventories
  • Report to property on time and in proper uniform
  • Stay up-to-date on all training
  • Other duties as assigned

Ideal Qualifications:

  • Experience in the hospitality or restaurant industry is ideal
  • Outstanding customer service skills
  • Ability to multitask and manage large groups of people
  • Self-motivated and self-disciplined
  • Ability to work independently as well as in a team environment
  • Time management skills
  • Understanding of basic software and adequate computer skills
  • Certified in CPR, and First-Aid a plus
  • Must like working with kids of all ages

Physical Requirements:

  • Ability to stand for the duration of your shift
  • Ability to jump and move around for long periods of time
  • Ability to lift and carry up to 20 lbs
  • Ability to work in a fast-paced environment

Party Host

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